Rhode Island Attorney General Customer Service Center
At A Glance:
• New Construction
• 26,000 s.f office building
• Public Waiting Area, Office, Meeting, and Break Room
• $12.5 million (total project)
• 123-car parking lot
• LEED Gold
The Rhode Island Attorney General Customer Service Center is a 26,000 s.f. office building designed to house three primary departments, inclusive of the Bureau of Criminal Investigation, Consumer Protection Unit, and Adult Diversion Unit. The customer service function of the Attorney General’s office was located in a single building in downtown Providence with limited parking and shortage of public space. By relocating these departments to this new facility and providing a large and inviting public waiting area, the departments are more customer oriented, thus improving the public’s overall experience with this government agency.
One of the primary design considerations on the interior was the segregation of public and private spaces. Products, materials, and functional adjacencies were all carefully considered to ensure a safe environment for both employees and visitors. Along with public safety, efforts were focused to create energy efficient and comfortable spaces. The design team was conscientious in selecting low-emitting and recycled materials, as well as introducing natural light in as many locations as possible.
The project was designed with the goal of reaching LEED Silver, however, the building reached LEED Gold, as actual building performance is exceeding calculated performance.